IDC Market Note:

Arctic Wolf's Incident Response Retainer Plan: Why Didn't Anyone Think of This Before?

Download the IDC report to learn how Arctic Wolf is rethinking the IR retainer model, delivering outcome-based assurance, predictable cost, and proactive readiness.
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Arctic Wolf Incident360 Retainer: “A completely different and unique way” to structure IR retainers

Traditional IR retainers are built on outdated, hours-based models that leave many organizations scrambling to “use it or lose it” by year’s end, or worse, left uncovered when a major incident strikes.

In the Market Note, Arctic Wolf's Incident Response Retainer Plan: Why Didn't Anyone Think of This Before?, IDC describes the Arctic Wolf Incident360 Retainer as a modern, assurance-based alternative that flips this model on its head.

IDC's Take

"Cost certainty mixed with an outcome-based model will provide IT, cybersecurity, and C-suite leaders with some reduced anxiety when — not if — their incident response retainer gets utilized in a crisis situation.” — Craig Robinson, Research Vice President, IDC

The Arctic Wolf Incident360 Retainer: What’s Included:

  • Full incident coverage for one event per year, regardless of type
  • Predictable pricing and outcomes, not hourly buckets
  • Proactive planning tools and assessments included
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IDC, Arctic Wolf's Incident Response Retainer Plan: Why Didn't Anyone Think of This Before?, July 2025, IDC #US53353925

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